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The Heart of Resident Experience: Hospitality

Caring staff is key to senior well-being

A rich and rewarding senior living experience starts with being treated with heartfelt hospitality. Ensuring residents have consistently positive experiences across all communities managed by Life Care Services relies on a well-developed strategy and a staff dedicated to providing excellent service.

At these communities, staff members follow Extraordinary Impressions, An LCS Signature Experience, which was designed specifically to help the LCS Family of Companies and communities managed by Life Care Services better serve seniors, retain good employees, and minimize costly turnover.

Hospitality Promises deliver positive experiences

A key component of Extraordinary Impressions is ensuring all community employees are well-versed in the LCS Hospitality Promises. These 10 promises are the heart of hospitality to residents:

  1. We greet you warmly, by name and with a smile.
  2. We treat everyone with courteous respect.
  3. We anticipate your needs and act accordingly
  4. We listen and respond enthusiastically in a timely manner
  5. We hold ourselves and one another accountable.
  6. We make you feel important.
  7. We embrace and value our differences.
  8. We ask, “Is there anything else I can do for you?”
  9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
  10. We pay attention to the details.

Having a solid strategy behind delivering excellent service for a positive resident experience is critical to community success, resident satisfaction and exceeding expectations. Because employees are engaged with Extraordinary Impressions from day one, a sense of accountability is automatically there from day one.

Industry-recognized staff

The dedication to service sets communities managed by Life Care Services apart from other senior living options and has been recognized in the industry. Life Care Services ranked highest in customer satisfaction with independent senior living communities for two years in a row in the J.D. Power 2020 U.S. Senior Living Satisfaction Study — achieving the highest score in all six factors including community staff.

Remarkable staff bring hospitality to life in senior living communities, and the staff at the communities managed by Life Care Services continuously exceed resident expectations.

Find out what others say about working with us.

Contact us to learn more about how Life Care Services can fulfill your community’s mission.

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