People who love what they do stick around. Our Life Care Services team brings decades of marketing and sales, finance and management expertise to everything we do, and has managed some of the most innovative communities in the country.
To hear just how much passion we have for serving seniors, use the form to contact us.
Capitalizing on his reputation as a change agent, Chris Bird brings his expertise to the communities LCS serves. By leading operations, building community occupancy, fostering capital partner relationships, and developing new business, Chris implements strategies to deliver on the expectations of owners and shareholders. As executive vice president, chief operating officer, Chris oversees Life Care Services, CPS, asset management, procurement, and onboarding operations. His ability to analyze issues, devise continuous process improvements, and incorporate business process initiatives drives performance improvement for the overall operation.
At LCS, Chris mentors future leaders by providing guidance, expertise and resources to develop professional skills in the senior living industry. In addition, he is a member of the LCS Board of Directors and the LCS Audit Committee. Chris is a member of the Argentum Advisory Council and the Argentum Chief Operating Officer Roundtable. He holds a bachelor’s degree in history from the University of Memphis, Tennessee.
Serving as executive vice president/senior managing director of Life Plan Communities, Rick Exline leads a team of highly skilled professionals dedicated to elevating senior living experience. With over four decades of knowledge and expertise, Rick oversees the company’s Life Plan Community management services, national marketing and sales, and the LCS health care group. Collaborating with the LCS leadership team, Exline identifies growth strategies that maximize market opportunities for single site, affiliated, and third-party managed communities. With a precise focus on performance excellence, Rick’s team developed and launched the next generation opportunity platform for third-party managed Life Plan Communities. This innovation transformed the regional operations support model by relocating regional and corporate support staff.
At LCS, Rick serves on the board of managers for Life Care Companies LLC, the board of directors for LCS Holdings, Inc., and the executive leadership and senior living management teams. Rick is also a trustee for the company’s 401(k) benefits program. Outside the organization, Rick serves on the Simpson College Board of Trustees and is a board member for Above & Beyond Cancer. He holds dual bachelor’s degrees in business administration and health care leadership.
As senior vice president/managing director of Life Plan Communities, Allison Pendroy is responsible for overseeing the operations of LCS equity-owned and West Coast-based senior living communities managed by Life Care Services. In her role, Allison leads a team of operations and regional marketing and sales professionals, to achieve performance goals for life plan communities. Utilizing her experience in commercial real estate, investments, finance and operations, Allison helps cultivate employee leadership and business abilities to deliver resident satisfaction and business outcomes.
At LCS, Allison currently serves on the LCS Foundation’s Professional Development and LCS Public Policy Committees. She was a founding member of the LCS Women’s Leadership Connection and served as the 2018 LCS Symposium co-chair. She is also a member of the NIC Future Leaders Council Class of 2018. Allison holds a bachelor’s degree in finance from The University of Iowa and was able to study abroad at San Andres University, Buenos Aires, Argentina.
Brett Logan, senior vice president/managing director of life plan communities, supports 30 life plan retirement communities, collaborates with boards and owners, and represents Life Care Services to industry professionals. Through his leadership, Brett helps community leaders invest in high-value customer experiences that impact revenue generation. By ensuring a SalesFIRST culture is in place, boards and owners have the tools, training and resources to do their jobs of governing, employees have a safe, fun place to work, and LCS is able to exceed client expectations.
At LCS, Brett is a member of the LCS Foundation Board of Directors and serves on the LCS Management Group. Outside of the organization, Brett was appointed by the governor to sit on the North Carolina Continuing Care Advisory Committee. He served as LeadingAge North Carolina vice president and was president of the North Carolina Association of Nonprofit Homes for the Aging Foundation. Brett holds a Bachelor of Science degree in organizational leadership and supervision from Purdue University. In addition, he has earned his certification in governance as leadership from the Harvard Kennedy School.
Richard has been with Life Care Services, An LCS Company since April 1988. He currently oversees the operation of the Midwest Division, located in St. Louis, Missouri. Richard has been involved in multisite management for 24 years, and has more than 10 years’ experience in acute care hospital settings. He supervises and supports approximately 20 senior living executives throughout the region to ensure the communities are operating successfully. He previously served as executive director of both Friendship Village Chesterfield and Friendship Village Sunset Hills, located in St. Louis County, Missouri, and has held several other management and director positions within the company. Richard has several educational degrees, including a Juris Doctor from Saint Louis University School of Law, St. Louis, Missouri, an MBA, a Master of Arts in health care administration, and a Bachelor of Arts in health care administration – all from Webster University in St. Louis, Missouri.
With three decades of experience in the senior living industry, Scott Doherty’s expertise includes all facets of operations, marketing and sales. In his current role as vice president/senior director of operations management, Scott uses his experience to provide guidance, support and mentorship to senior living community leaders with the goal of bringing purposeful living and a rich experience to the residents being served.
Inside the organization, Scott serves on the boards of directors for the LCS Foundation and Hexagon. In addition, he provides senior leadership support to the LCS Operations Council. He’s a past president of the LeadingAge Alabama and he served on industry related committees in Michigan, Alabama and Washington State. Scott earned a bachelor’s degree in health care administration with minor in business management from James Madison University, Harrisonburg, Virginia. He also holds his nursing home administrator license in several states.
As vice president/senior director of operations management, Roberta McMenamin brings her expertise in senior living to provide oversight for eight Life Plan Communities. In her role, she provides senior living communities with high quality, customer service-driven experiences. Leading a team of engaged and dedicated employees, Roberta brings the LCS vision to life. She has experience in leading not-for-profit, for-profit, start-up, and expansion and repositioning projects in senior living communities. Her experience spans both Life Plan and stand-alone assisted senior living communities.
As a member of the management team, Roberta helps to ensure consistent, quality services are provided at communities managed Life Care Services. Her expertise in human resources and plant services was instrumental in establishing quality standard manuals. The manuals ensure best practices are implemented at all communities and all operational areas. Roberta holds a Bachelor of Health Services from Florida Atlantic University and Master of Science in Management from Lesley University, Cambridge, Massachusetts. In addition, she is a licensed nursing home administrator, as well as a member of Argentum and LeadingAge.
Warren joined Life Care Services, An LCS Company, in 2008, and currently oversees marketing and sales activity for all Life Care Services equity communities, along with responsibility for talent management initiatives in marketing and sales. Prior to his current position, Warren was vice president of sales and marketing for CRSA, and he has held positions with the senior housing group of Genesis Health Ventures and Manor Care Health Services. Warren serves on the board of directors of the Wyndemere in Wheaton, Illinois, and the Baltimore Educational Institute for Teens of Reformed Judaism.
As vice president of post-acute care services, Blake brings his experience as a licensed administrator, chief operating officer and owner of a national health care consulting firm to lead the LCS Health Services Division. Under his leadership, Life Care Services supports the clinical and regulatory compliance for its senior living community health centers. His teams meet the many and varied needs of its residents by developing and offering medical care services that support the continued recovery from illness, chronic disease or disability.
Outside the organization, Blake serves on the American Health Care Association reimbursement committee and the past chair of the managed care committee. In addition, he is past president of the Arizona Health Care Association and has served as chair of the association’s public policy committee. Blake is also a member of the Lincoln Healthcare Advisory Board. Previously, Blake served as an appointed member of a U.S. congressional health care panel to advise and consult within the U.S. Congress regarding health care initiatives.
As a professional in the senior living industry, GeLynna Shaw brings her expertise in finance, mergers and acquisitions, and operations to her role as senior vice president and managing director of rental communities at Life Care Services. Focusing on service delivery actions including care, dining and life enrichment for more than 40 communities, GeLynna ensures resident safety and well-being is held at the forefront of all operations. Delivering on the LCS Hospitality Promises, GeLynna has implemented operational efficiencies resulting in improved employee engagement by 26% and reduced employee turnover by 8%.
In addition to leading her team, GeLynna is a board member of Hexagon and serves on the LCS Public Policy Committee. She has served on pricing, compliance and risk committees, and brings that knowledge to the LCS Family of Companies. GeLynna holds a bachelor’s degree in business with a major in accounting from Tennessee Technological University. She is a certified public accountant.
Leaning on her expertise to foster and maintain meaningful relationships, Jill Sorenson leads the regional team serving a portfolio of 13 Life Plan communities. Following her passion for serving seniors, Jill’s responsibilities have grown during her career at LCS. From roles in accounting, information technology, and corporate resource development to receiving her nursing home administrator license, Jill is committed to serving others. Prior to her current position, Jill provided leadership to 22 Life Plan communities where she was successful in delivering on occupancy goals and achieving 4- and 5-star ratings from the Centers for Medicare and Medicaid Services.
To ensure Life Care Services is serving the customer first and foremost, Jill initiated client satisfaction surveys with client boards and owners to build stronger and more strategic relationships. Outside LCS, Jill has served on the San Diego Region for Aging Services of California and the Aging Services of California Board. She is a frequent presenter at national and state industry conferences on topics affecting the senior living industry. Jill holds a bachelor’s in business administration from Simpson College and an MBA from the University of Phoenix.
In his role as vice president/senior director of marketing and sales, rental division, Rick Westermann oversees the sales experience for Life Care Services. Utilizing his innovative thinking and analytical skills, Rick leads the community-based salesforce in developing strategies to help seniors make the decision to live a better life at a community managed by Life Care Services. Rick brings his comprehensive knowledge in sales management, marketing and business development to increase occupancy and maximize returns for community owners.
At LCS, Rick serves on the LCS Innovation Committee. He is a member of Argentum and served on the Senior Leadership Team at A Place for Mom. Rick holds a bachelor’s degrees in business and history from Luther College, Decorah, Iowa.
Dan Kosmicki provides risk mitigation efforts related to safety and loss control for the LCS Family of Companies. In his role, Dan develops policies and procedures that lessen the impact of natural disasters and other emergencies on senior living residents and the communities where they live. Utilizing his experience in risk management, financial reporting and organization management, Dan provides education and training to support loss control and emergency response efforts within the organization. He leads the LCS Advantage insurance program and provides insight into marketplace coverages resulting in coverage solutions for difficult exposure risks and resolution to potential high profile incidents.
At LCS, Dan chairs the Enterprise Risk Management committee. Outside the organization, he serves on industry-led working groups focused on risk mitigation efforts and is a member of the Society of Saint Vincent DePaul and the Autism Society. Dan holds a bachelor’s degree in business administration from the University Nebraska-Lincoln and he is a certified property casualty underwriter, certified financial examiner and chartered life underwriter.
In his role as director of business development, Zane Bennett solves problems, drives results and makes a positive impact in the lives of seniors. Working alongside boards and owners, he utilizes his experience, knowledge and passion to articulate the value the LCS Family of Companies and the LCS Signature Experiences bring to communities managed by Life Care Services. Having managed senior living communities across the country, Zane leans on his expertise to navigate the complexities of senior living management to identify opportunities for thoughtful operation of senior living.
At LCS, Zane has participated on the Leadership Summit Committee, Professional Development Program Selection Committee, and LCS Foundation Public Relations Committee. Outside the organization, he serves on the LeadingAge North Carolina Public Policy Committee and chairs ACCESS of Wilmington, a nonprofit organization serving those living with disabilities. Zane holds a bachelor’s in business administration degree in both management and marketing from Florida Atlantic University, and an MBA from the University of North Carolina Wilmington. He is an alumnus of the National Emerging Leadership Summit for Health and Aging Services Executives.